Undercovertourist.com Website Review & Ratings + Undercover Tourist Coupons
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Undercovertourist.com Website Review & Ratings + Undercover Tourist Coupons

Undercover Tourist: Products & Services

An Orlando, Florida-based company, Undercover Tourist offers travel advice as well as discount tickets to various attractions in the Orlando area. This includes discount tickets to Disney World, Sea World, Universal Studios, Richard Petty Driving Experience and Medieval Times. Undercover Tourist sends real tickets, not vouchers like many other discount sites. In addition to the discount tickets, this company provides tips and tricks for the traveling. For instance, there is the Crowd Calendar that lets consumers know the crowd levels for the day at various amusement parks in the area and the Skip the Lines app for the iPhone which gives tips on avoiding the long lines. They even offer a complete travel-planning guide giving advice on where to stay, eat, car-rentals, parking information and much more.

Undercover Tourist: Company Background

There is not much known about the background of this company, but according to their site they are headquartered in Holly Hill, Florida. However their Linkedin account states they are headquartered in Austin, Texas. This could be due to a recent move in offices, not yet updated on their site. Although there is little known about the founders of Undercover Tourist, what is known it is a private company founded in 2000 and has been in business for 11 successful years.

Undercover Tourist: Customer Feedback & Reviews

Reviews are extremely positive. Undercover Tourist has a feedback page where it is updated daily with positive reviews, but even on unbiased review sites the feedback is great. There wasn’t one bad review about Undercover Tourist easily found. In fact, on Yelp, out of seven reviews all gave a perfect five-star rating.

  • “The best place to buy Disney tickets.  I've purchased from them on a few different occassions and have had ZERO problems.  They're slightly cheaper than buying at the park (it's about as 'discounted' as you can get since Disney has such a tight reign on their ticket prices).  QUICK delivery, worry free purchase - don't be afraid to order your tickets from Undercover Tourist!” Yelp
  • “I just ordered my tickets from undercover tourist. I first ordered universal tickets because i was leery about doing so. I received then in about 1 week, so I ordered my Disney tickets. I just received them 2 days ago. The web said sea world tickets were cheaper thru sea world for 1 day tickets, so I got my tickets thru sea world. I was very impressed with their service.” Trip Advisor
  • “Bought my last tickets from Undercover Tourist and got my tickets in less than 1 week.. Free shipping too. They are who I will be buying from in future.” Disboards

Travel-related companies almost never have perfect reviews.Everyone is very impressed with speedy service and legitement tickets offered on their site. All these positive reviews about Undercover Tourists is very reassuring for potential customers.

Undercover Tourist: Business Credibility & Trustworthiness

Undercover Tourist is an extremely creditable company. They have not only been covered by a plethora of media outlets, but their Better Business Bureau rating is the best at a solid A+. Again, just like with the customer feedback, there are zero complaints. There has been tons of press including:

This company is contracted, licensed and officially authorized by Walt Disney World, Universal Orlando, Sea World as well as many other attractions.

Undercover Tourist: Website Popularity & Google Ranking

Although the company has a ton of media coverage and wonderful reviews, the site itself is not overwhelmingly popular. According to Google Page Rank they come in just under average with a rating 4/10. Alexa ranks Undercover Tourists as #142,214 in the world and #40,406 in the U.S. This site is more popular with females with children who make over $30,000 a year. Overall, this site is average in popularity.

Undercover Tourist: Social Media Presence

Undercover Tourist has a very strong social media presence. They have a Facebook, a Twitter, a YouTube, a Google+, Pinterest and a blog.

  • Facebook: Has 13,253 followers and 395 people talking about their page. The posts are updated regularly and have very positive feedback.
  • Twitter: Has 2,357 followers and 3,634 tweets. Tweets are updated every few hours.
  • YouTube: Account has been active and regularly updated since May 29, 2010. The posts have over a million views.
  • Google+: Has a ranking of +5, 8 in their circles and 5 have them in circles. Posts are updated daily.
  • Pinterest: 99 likes, 500 pins and 19 boards.
  • Frog Blog: Updated with posts several times a day. The blog give travel advice, insider tips and news about upcoming attractions and activities in the area.
Undercover Tourist: Website Security & Safety

This site is secure, using secure socket layer (SSL) when credit card information is transmitted. Personal information such as home address and email are not stored in the system. They are protected by Verisign which encryps all credit card transactions. Google Safe Browsing has not list this site as suspicious and is secure to use

Undercover Tourist: Pricing & Packages

It really depends on the park and the time of year guests are planning their visit, but generally the tickets offered on Undercover Tourist are cheaper than the ones offered by the amusement parks. Some people have claimed that they found better deals directly from the park, but that is a rarity. For example: For Disney World, Undercover Tourist offers a 6 day Park Hopper ticket for $326.95, but the same ticket going through Disney World directly would be $335. Admittedly, this is not a huge discount, but it’s still a discount.

Undercover Tourist: Shipping Rates & Policies

Regular shipping and Orlando pick up is free. Regular shipping is 10 business days, but most customers claim to receive their tickets in a much shorter time span. There is an express shipping option for a 1 to 5 delivery for a fee. Undercover Tourist does ship internationally to the following countries:

  • Austria
  • Australia
  • Belgium
  • Canada
  • Denmark
  • Finland
  • Germany
  • Ireland
  • Italy
  • New Zealand
  • Norway
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Netherlands
Undercover Tourist: Payment Methods Accepted

Undercover Tourist only accepts major credit card payments, which is typical on purchase made on an online-based company. It is also the most secure way to make purchases online and the easiest way to refund a returned order. The credit or debit cards accepted are:

  • Visa
  • American Express
  • Mastercard
  • Discovered

They do not accept alternative forms of payment such as PayPal, EbillMe, BillMeLater, E-Check, EFT or QPass.

Undercover Tourist: Returns, Refunds & Exchange Policy

They claim to have the “nicest refund policy.” If a refund is requested a fee of 5% of total order will be charged just to cover the delivery, handling and processing fees. The tickets can’t be used, signed or expired, otherwise they are nonrefundable. If the vacation is cancelled due to a hurricane than customers receive 100% refund with their “Hurricane Guarantee.

Undercover Tourist: Product images & screenshots
Undercover Tourist Coupons
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